To start, we’d like to address something that is on everyone’s mind. We will touch more about it at the end of the podcast. However, we know there are many businesses struggling right now because all their systems are built in the office and not able to be handled remotely. It is a real thing that is happening that all of us feel. We want to spread positivity and enthusiasm. People are looking towards leaders for reassurance.
That’s why we’re happy to introduce Tim Nussbeck with Swift Services in Kansas City to help us discuss why processes are more important than ever!
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Tim has dealt with numerous contractors and has perfected processes to help make things easier to implement. You don’t have to have a 300-page company manual. Instead, it’s about how to streamline things and make them manageable tasks.
It is important to always start with the “why” in mind. Why does this process exist? What problems does it solve? You want to be able to hand it to current and future employees, so they understand why it exists. This helps prevent the owner from having to say, “you do this because I said so,” and allows employees to understand where the process comes from.
Beyond that, as a leader, you have to follow your own processes. You then have to allow your team to correct you if you aren’t following your own guidelines. Don’t be too prideful. Keep a team atmosphere where no one person is bigger than the company. That’s a great culture to create and nurture for your team.
One thing Tim mentions is that onboarding is just as important as sales and marketing. If you’re experiencing turnover after just a few days of hiring, having a process in place will help resolve that. Start at day one and make it an awesome experience.
If you’re ready to start by creating new processes for your business, a simple tip that you can take away and implement immediately is to get a notebook and write down four bullet points:
- Why does the process need to exist?
- What problem does it solve?
- Who is responsible for it?
- What is the step by step for it?
After you complete all of that, you’re on your way to creating your own processes!
To end, we know that COVID-19 (corona virus) is on everyone’s minds. We are actively paying attention to it and the industry. All of our lives have been impacted. Without going off on unfounded facts, here are things that many have done in the last week vs. last month.
Team members are now “meeting” on Zoom. You might have a few who don’t have childcare and require changing diapers during meetings, things they never would have done before. Take a step back and look at new processes that you can create. With the online capabilities like Zoom, you can now pitch customers through face to face interaction without actually being in front of them. It’s time to get creative in a more digital space. This could help push the industry in a new way we’ve never experienced.
Don’t be afraid to try new things and become a more digital company.
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